Privacy Policy

Effective Date: July 1, 2026

At Contessa Bugs Inc. ("Contessa Bugs," "we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, request services, or communicate with us.

Information We Collect

We may collect the following personal information when you interact with us:

• Name

• Email address

• Phone number (including mobile numbers)

• Service address

• Billing information (when applicable)

• Details you provide through contact forms, quote requests, service appointments, emails, phone calls, or text messages

We may also automatically collect certain non-personal information, including:

• IP address

• Browser type

• Device information

• Pages visited and website activity

• Referral sources and general analytics data

How We Use Your Information

The information we collect helps us:

• Provide residential and commercial pest control services

• Schedule inspections and appointments

• Prepare estimates and service proposals

• Respond to questions and customer service requests

• Send appointment reminders and service notifications

• Improve our website, customer experience, and services

• Comply with legal and regulatory requirements

Text Message (SMS) Communications

If you provide your mobile phone number, you agree to receive text messages from Contessa Bugs Inc. regarding your inquiry or services.

These messages may include:

• Appointment confirmations and reminders

• Inspection scheduling

• Service updates

• Follow-up communications

• Customer satisfaction and review requests

• Account-related notifications

Message frequency varies based on your interaction with us.

Message and data rates may apply.

You can opt out of receiving text messages at any time by replying:

• STOP to unsubscribe

• HELP for assistance

After opting out, you may receive one final confirmation message.

For additional assistance, contact us:

Phone: (561) 304-8308
Email: info@contessabugs.com

Sharing Your Information

Contessa Bugs respects your privacy.

We do not sell, rent, trade, or share your personal information with third parties for marketing or advertising purposes.

Your mobile opt-in information and SMS consent will never be shared with third parties or affiliates for marketing purposes.

We may share information only with trusted service providers who help us operate our business, including scheduling software, customer relationship management (CRM) systems, payment processors, website hosting providers, and messaging platforms. These providers are contractually required to protect your information and use it only to perform services on our behalf.

Data Security

We use commercially reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Sensitive information transmitted through our website is protected using Secure Socket Layer (SSL) encryption whenever applicable.

Access to customer information is limited to authorized employees and contractors who require it to perform their job responsibilities.

Cookies

Our website may use cookies and similar technologies to improve website functionality, analyze visitor traffic, and enhance your browsing experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Websites

Our website may contain links to third-party websites for your convenience. Contessa Bugs is not responsible for the privacy practices, policies, or content of external websites. We encourage you to review their privacy policies before providing personal information.

Your Consent

By using our website or requesting our services, you acknowledge that you have read and agree to this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices. Any updates will be posted on this page with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Contessa Bugs Inc.
📞 Phone: (561) 304-8308
📧 Email: info@contessabugs.com

We appreciate the trust you place in Contessa Bugs and are committed to protecting your privacy while providing dependable pest control services throughout South Florida.